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FAQ

FREQUENTLY ASKED QUESTIONS

Curious about something? Browse our list of frequently asked questions below. If you still haven’t found what you’re looking for, please contact us

In a sentence, can you please explain why I should hire CLOUDHUB?

aWe give you the technological platform to fully realize your company’s vision.

If you wouldn’t mind a second sentence…

Cloudhub gives your company a HUGE leading edge advantage over your competition – by letting you focus on building your brand and giving your customers or clients the experience they deserve…

…while you leave the rest to us.

Why is it in my company’s best interest to leverage CLOUDHUB Business Solutions over your competition?

aLike you, we are entrepreneurs. When we help you achieve the most effective leveraging of technology, we keep a keen eye on your bottom line. What does that really mean? Well… we approach your project with three key components in mind:
1) How can we help you give your clients or customers the experience you intended for them?
2) How can we help your employees be more productive, while equally maintaining data protection and security?
3) How can we help you utilize technology to provide everything you absolutely require, right now, and set you up for the inevitable growth your company will experience?

We collaborate, with you, using plain language, to derive the most success-minded blueprint to help position your company as the authority in YOUR marketplace.

What is CLOUDHUB Customer Service?

aWhen you or your employees need a question answered immediately or you’re experiencing an issue that we can fix remotely, our Customer Service is at your beck and call. Cloudhub understands that when a problem occurs in your network, you need to resolve immediately!

Of course, it’s our intention to proactively fix any issues BEFORE they ever occur. That’s why our clients only seldom have to utilize our Customer Service.

That being said…

When you DO need us to sort out a critical problem, you are our priority.

Also, keep in mind…

Nothing takes the place of us physically being on-site. Cloudhub is keenly aware of checking with you and your network infrastructure – to guarantee we can continue preventing predictable problems – so you’re ALWAYS online, productive and growing.

IS CLOUD STORAGE LIKE DROPBOX, GOOGLE DRIVE, AND MICROSOFT ONEDRIVE CONSIDERED GOOD BACKUP SOLUTIONS?

hosted-pbx-systemNo. They are your flash drive in the sky. Cloud backup solutions back up your files and systems as well. But consider security and backing up your whole system. You want to test your backups every six months, quarterly, and yearly.

if everything is ok, we can then communicate to our team members.

Every single day, it seems like we have another problem with our existing network. Can CLOUDHUB come in and revamp our network infrastructure - without disrupting our daily business?

aAbsolutely. We work after hours and on weekends to make sure your business is NEVER disrupted – unless there’s no possible way around it. We command the same care and meticulous attention to detail that we employ when we build your Business IT from the ground up.

Again…

Everything we do is executed with an eye on your bottom line. We don’t do anything that might harm your ability to bring in income or continue helping your clients or customers.

Do you work mostly on-site or remote?

aCloudhub assigns you with OUR experts to ensure your technology is always working hard on your behalf. Part of your Cloudhub Care Team includes an On-Site Manager. He or she is responsible for blueprinting your system and continuing to collaborate, with you, as your company grows (as well as maintaining or upgrading your physical network.) After all, technology is moving mind-numbingly fast. It’s our job to guarantee your company is always on the leading edge of technological leveraging.

We already work with an IT Company. How do we transition over to CLOUDHUB?

aThe first thing we do is come in and make sure everything you need for running your own network is in place. We have to ascertain that you have access to every aspect of your network infrastructure. We can’t communicate enough how important it is that you’re in possession of everything you absolutely require to have full autonomy over your Business IT.

If that’s not already the case, we’ll consult with you to get everything your current IT Company is controlling, so you can take the next step with us – without worrying about having your objectives

We already have a full time internal IT Staff. How can CLOUDHUB help us?

aFirstly, we provide IT Consultation to other companies in our own field. Leveraging our expertise is vital, no matter what your staffing situation is, because we bring expanded insights to the table that your IT Staff might have overlooked or don’t have the time to execute.

I'm the in-house IT Project Manager looking for help to augment our latest upgrade. Can I secure CLOUDHUB to consult and guide us through this process to reach the best possible conclusion?

a

Absolutely! Cloudhub can help you achieve optimal results by:

  • Consulting you through the process.
  • Managing/Consulting on-site and working directly with you.
  • Or executing the project for you (i.e. you outsource the entire endeavor to us.)

The bottom line is…

We’re here to augment or take over your special projects, with the highest-minded goals in sight, while you continue focusing on running the company’s everyday IT necessities.

I am not IT savvy. It's crucial that you can anticipate what services will benefit my company, without tacking on stuff I really don't need. How do you determine what's in my company's best interest?

aOur collaboration process is about diving into your company goals and vision. We take the time to understand where you’re coming from and why you decided to reach out to us in the first place. The system we set up for you, from the software we install on your computers to backing your data up On-Cloud, will be incredibly intuitive.

Equally, we don’t just anticipate your current needs; YOUR Cloudhub Team will project ahead to help your company more effortlessly grow… and prevent any potential downtime as you gain greater brand recognition.

I’m really excited about what CLOUDHUB can do for my company. What is the best way to move forward with you?

aThe first thing you need to do, if you haven’t already, is write down what you’re aware of needing – in the short and long term – for your Company IT… if possible. Whether you’re an upstart company looking for a totally new IT Network Infrastructure or you’re already receiving services from another one of our competitors, the more specificity you bring to the table, the better.

However…

If you’re NOT clear about what will benefit your company the most, contact us and we’ll sort you out by collaborating, with you, to determine the best, most cost effective course of action.

Likewise…

If you’ve been running your own Business IT, up until now, and have been experiencing way too much downtime, we can come in and tend to the circumstances that will get you consistently online, right now, and work with you to blueprint your long-term goals.