Customer service

CUSTOMER SERVICE

24/7 seamless customer support

   Support Whenever and Wherever You Need

The network is the foundation of the service provider’s business and it must always be operational. To ensure full support, Cloudhub’s support team is available 24×7. Cloudhub’s comprehensive support suites offer customers the right to maintenance, configurations, software upgrades, product enhancements and the latest technology.Cloudhub Co Ltd also provides access to unparalleled technical problem-solving expertise, which can help operators meet the performance requirements for their business.

 

   Expect the Best

Access to best of breed technologies, industry best practices, and new features of licensed software

 

   Always on Support

It is impossible to predict when support will be needed. Cloudhub’s support team is at your disposal 24×7

 

   Offload Maintenance

Operators need to focus on running their business whilst Cloudhub will focus on running the solution. Our customers only need to report the issue and the deadline, and our support team will do the rest.

 

   IT Support Services

For minor, medium and major enterprises, a package of malleable IT support services are provided by us. Our skillful and highly proficient IT professionals will assist you with all your business needs and will take care of areas such as administration and support of server and work stations, Firewall and WiFi equipments, backups, troubleshooting, network management and monitoring etc.

 

   Additional services include the following:

24/7 Support SLA*

Provide with IT guidance on projects

Provide with customised solutions

Be the point of contact for supplier

Maintenance (backup and regular monitoring)